Bathe By Aluume 

Before You Soak 

Pregnancy & Soaking 
If you’re pregnant, we recommend checking in with your healthcare provider before your session. Our pools are warm and calming, but may not be suitable for everyone during pregnancy. 

Age Guidelines 

• To help us keep Bathe calm, safe, and enjoyable for everyone, children under 5 aren’t able to join us. 

• All guests under 16 must be accompanied by an adult at all times — no exceptions. 

• To maintain the peaceful atmosphere, the communal pool is reserved for guests aged 16 and over. 

Alcohol 

Bathe is not a licensed premises so we don’t sell alcohol on site, this also means you are unable to bring your own. But we do have an amazing, curated selection health drinks — your body will thank you. 

Food 

We kindly ask that no outside food is brought into the space. Drinks and light snacks will be available to purchase on arrival.  

Water Purity 

To maintain clean, chemical-balanced pools, please don’t introduce anything into the water—this includes salts, oils, and other products. A $300 cleaning fee may apply if the water is compromised. 

Smoking 

Bathe is a completely smoke-free environment. Vaping is also not permitted. 

Safety & Responsibility 

Health & Wellbeing 
Please stay hydrated and take breaks when needed. If any of the following apply to you, we recommend checking with your doctor before booking: 

• High fever 

• Unstable or high blood pressure 

• Heart disease or recent heart event 

• Cancer or malignant conditions 

• Circulatory, liver, or kidney disorders 

• Conditions with a risk of bleeding or infection 

Slippery Surfaces 
Surfaces around the pools can be wet. Please move with care and wear appropriate footwear. 

Your Experience, Your Responsibility 
While we take care to create a safe and relaxing space, guests enter and soak at their own risk. Bathe by Aluume is not responsible for injury, loss, or damage during your visit.  

Arrival, Timing & Cancellations 

• Opening Hours 
  We’re open daily from 8:00 AM to 10:00 PM. Final bookings begin at 9:00 PM. 

• Arrival Time 
  Please arrive 10 minutes before your session to check in and settle. If you're running late, we may not be able to extend your time. 

• Cancellations & Rescheduling 

• Individual bookings: 24 hours’ notice required 

• Group bookings (3+ pools): 72 hours’ notice required 

• Missed bookings or late cancellations will be charged in full 

• Reschedules are subject to availability and, if under 24 hours, are at our discretion 

• No-Shows 
  If you don’t show up and haven’t contacted us, the full booking fee applies.  

Shared Space Etiquette 

Quiet Space 
Bathe is built around the idea of stillness. We ask that guests speak softly and avoid using mobile devices or playing music. 

Communal Pool 
This is a shared environment. Please move slowly, speak quietly, and help us maintain the peaceful atmosphere. 

Mobile Phones 
Phones should be on silent and used minimally. Please don’t take photos of other guests or use audio in shared areas. 

Swimwear 
Swimwear must be worn at all times in all pools. 

Gift Vouchers 

• Valid for 12 months from date of purchase 

• Not refundable or redeemable for cash 

• No credit or change is provided for unused balances 

• Lost or damaged vouchers will not be replaced 

Payment & Booking Fees 

A 2% booking fee applies to all purchases. This helps cover card processing and admin costs and is refundable if cancellation occurs within the allowed timeframe. 
Please note, we do not accept American Express at this time. 

In Good Faith 

Bathe by Aluume operates in line with the Consumer Guarantees Act 2003 and the Fair Trading Act 1986. We’re committed to thoughtful, honest experiences. 

A Note from Aluume 

We’ve created Bathe as a space for calm, connection, and care. While we do everything we can to keep them safe, all guests enter and use the pools at their own risk. 
If you have questions about health, accessibility, or anything else — just ask. We’re here to help.